Return Policy

Returns, refunds & exchanges

Return Policy

Need help with an order? Contact us and we will guide you through the next steps.

Return eligibility

For a change-of-mind return, items should be unworn, unused and unwashed, with original tags and packaging where supplied. You may inspect an item as you reasonably would in a store. Please include your order number or proof of purchase.

Any product-specific return restriction must be clearly disclosed before purchase. Your rights concerning faulty, damaged, incorrect or misdescribed goods are not affected by change-of-mind eligibility conditions or by this policy.

How to request a return

1. Email service@wilteer.com within the 30-day window. Include your order number, the item and the reason for your request. For damage or an incorrect item, photos can help us resolve the issue.

2. We will review your request and provide return instructions, including the return method and information about any applicable return shipping charges, before you send the item.

3. Pack the item securely and include your order details. Keep your proof of postage and any tracking information until the return is resolved.

Damaged, faulty or incorrect items

Contact service@wilteer.com if your item arrives damaged, faulty or different from what you ordered. Include the order number and a description of the issue. Where possible, keep the item and packaging while we review the case.

We will explain the available remedy and any return arrangements. This may include a replacement or refund, depending on the issue, availability and applicable law. Do not pay for a return shipment for such an issue before contacting us for instructions.

Refunds

Once a returned item is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method, unless another arrangement is required by law or agreed with you.

Your bank or payment provider controls how long a refund takes to appear after it is issued. Shipping-cost treatment and any applicable return costs will be explained when we arrange your return, subject to applicable law. Contact us if you need help checking a refund.

Exchanges & cancellations

For a different size, color or item, contact us to check the available exchange or return options. Availability is not guaranteed.

To change or cancel an order before dispatch, email us as soon as possible. We will check its status; a change may no longer be possible once processing or shipment has progressed.

Company & contact information

Brand: wilteer

Website: wilteer.com

Legal company: DLT EAST COAST INC.

Company Identification Number: 61-231-6809

Registered address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA

Email: service@wilteer.com