FAQ
A little help with your order
Frequently Asked Questions
Quick answers about shopping, shipping and returns at wilteer.
Who operates wilteer?
wilteer and wilteer.com are operated by DLT EAST COAST INC. Our company and contact details appear below.
How do I know my order was placed?
Check the email address used at checkout for an order-receipt message, including your spam or junk folder. If you cannot find your order details, email service@wilteer.com with your name and checkout email. An order-receipt message confirms receipt of your request; acceptance is explained in our Terms and Conditions.
How long does processing take?
Processing and dispatch normally take 3–5 business days, excluding weekends and public holidays. This is the preparation time before carrier transit, rather than the total time until delivery.
When will my order arrive?
Carrier transit time depends on the destination, shipping service and delivery conditions. Refer to any delivery estimate provided for your order, or contact us for help. Processing time and transit time are separate.
Do you offer free shipping?
Yes. Orders of $78 or more qualify for free shipping. For orders below $78, the available shipping charges are displayed at checkout before payment.
How can I track my order?
Use the shipping information provided for your order when tracking becomes available. Tracking updates may take time to appear after dispatch. If you need help finding the details, contact service@wilteer.com with your order number.
Can I change my order or delivery address?
Email us as soon as possible with your order number and the requested change. We will check the order status. Changes or cancellation may no longer be possible once processing or dispatch has progressed.
What is your return window?
You may request a return within 30 days after delivery. For change-of-mind returns, items should be unworn, unused and unwashed, with original tags and packaging where supplied. Contact us before mailing an item and review the Return Policy for full details.
Where should I send a return?
After contacting us for return instructions, use: 1220 Hayhurst Lane, Southfield, MI, 48034, USA. Do not send returns to the company’s registered address. Include your order details so we can identify the parcel.
What if my item is damaged or incorrect?
Email service@wilteer.com with your order number, a description of the issue and photos where possible. Keep the item and packaging while we review the case. We will help arrange the appropriate remedy and explain any return steps.
When will I receive my refund?
After a return has been received and reviewed, we will notify you of the outcome. Approved refunds go to the original payment method unless another arrangement is required by law or agreed with you. Your payment provider determines when the refund appears in your account.
Which payment methods can I use?
Use the options displayed at checkout. Availability may vary by country, currency, device and provider. If a card network, digital wallet or payment service is not offered at checkout, it is not available for that order.
How can I contact you?
Email service@wilteer.com. Include your order number for order-related questions. Please do not include payment-card security codes, passwords or other sensitive credentials.
Company & contact information
Brand: wilteer
Website: wilteer.com
Legal company: DLT EAST COAST INC.
Company Identification Number: 61-231-6809
Registered address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA
Email: service@wilteer.com